Requirements
Candidates must have a Graduate/post-graduate degree and a minimum of 1 year of insurance backend working experience. Proficiency in Arabic (mandatory) and good working knowledge of MS Office applications (Word, Excel, PPT) are essential. Basic computer knowledge is also required. Claims processing (Motor) experience is a preferred qualification.
Description
Company DescriptionSutherland is seeking an attentive and analytical, accountable, dynamic & people's person to join us as an Associate to be responsible for contributing towards the customer deliverables, process maintenance & improvement, and as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job descriptionBe pro-active in developing trust and professional rapport with employees and team members; work as a team-player.Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.Create an environment of trust, open communication, creative thinking, and cohesiveness.Maintain the highest level of technical expertise, soft skills expertise.Liaise with IT Teams, clients, and business team.Manage incident activity to ensure all tickets are worked within the SLA while maintaining SLA response time.Required data management / maintenance / modify in excel.QualificationsGraduate/post-graduateMinimum 1 year of Insurance backend working experience.Good Communications SkillsKnowing Arabic (Mandatory)Have good working knowledge in MS Office applications: Word, excel, & PPTBasic Computer Knowledge is required.Claims processing (Motor) experience will be considered as a preferred additional qualificationAdditional informationBe able to work in a fast-paced environmentHave good working knowledge in MS Office applications: Word, excel, & PPTBe able to adjust quickly and smoothly to changing priorities and conditionsBe pro-active in developing trust and professional rapport with employees and team members; work as a team-playerHave strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional mannerCreate an environment of trust, open communication, creative thinking, and cohesivenessMaintain the highest level of technical expertise, soft skills expertiseInsurance Regulations: Familiarity with UAE insurance regulations and policies.Multitasking: Ability to manage multiple cases simultaneously while maintaining quality and efficiency.Problem-Solving: Capable of resolving complex insurance-related issues efficientlyOur Employees Enjoy:Annual merit increase based on performance.Excellent training and supervisory support - to help you feel comfortable servicing our customers.Competitive Salary with attractive and attainable PBI structure.Paid vacation and sick leave annually.Exceptional Health and Life Insurance PlanPaid referral program.Career development & growth opportunities for advancement.Excellent Reward and recognition programs.LocationUAE