Requirements
The ideal candidate will have 5+ years of campaign management experience, a mobile marketing background with familiarity with all relevant KPIs, and experience in account management or client services roles in digital marketing or ad tech. Experience with auction-based ad networks, strong analytical skills for data-driven insights, and a background in performance advertising are also required. Familiarity with the apps industry, strong communication and relationship-building skills, and the ability to pitch and upsell effectively are preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Software & Internet Services
Responsibilities
About the team:
TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. The Client Solutions Manager will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education, and advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.
Responsibilities:
Manage and grow post-sale client relationships and revenue for advertisers
Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Grow revenue, educate and lead upsell conversations with clients post initial sale
Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
Identify optimization opportunities for improving performance
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Consult and coach clients and agencies to achieve greater results on TikTok solutions
Qualifications
Minimum qualification(s):
5+ years of campaign management experience
Mobile marketing background with familiarity with all relevant KPIs
Experience in account management and/or client services roles in digital marketing or ad tech
Experience with auction-based ad networks
Strong analytical skills to identify data-driven insights
Background in performance advertising, managing complex and scaling challenges
Experience diagnosing and solving technical problems with product and engineering teams
Preferred qualification(s):
Knowledge of the apps industry; experience working in or with apps companies is an advantage
Strong communication skills and ability to build relationships
Ability to pitch and upsell effectively
Ability to prioritize and manage tasks in a fast-paced environment
Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
Familiarity with measurement frameworks and attribution models
Job information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why join us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Company
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
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