Requirements
Build department revenue by adhering to sales strategy, identifying revenue opportunities, and meeting individual revenue goals. Effectively manage customer budgets, up-sell products and services, and understand market trends. Build and strengthen relationships with existing and new customers through business trips, sales calls, and site inspections. Excel at proactive selling, targeting key accounts, and responding to inquiries promptly. Create sales contracts and comprehend budgets to assist in financial management. Ensure high customer satisfaction by building long-term relationships and coordinating event details. Share market intelligence, conduct competition checks, and solicit new corporate accounts. Prepare regular reports and attend strategy meetings.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Travel, Hotel & Tourism
Position summary
Sales & revenue management
Builds the department top line revenue by adhering to sales strategy guidelines set forth by the director of sales and director of sales and marketing. Identifies revenue opportunities for the hotel based on the client profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area. Understands the overall market in which they sell – competitors’ strengths and weaknesses, market trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc., and effectively conducts customer site inspections.
Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment in a timely manner. Proactively solicits and targets corporate companies located in the local area. Closes the best opportunities for the hotel based on market conditions and hotel needs. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of the department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
Guest satisfaction
Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. Follows up with customers post-event. Makes presence known to customers at all times during this process. Greets customers during the event phase and hands off to the catering and conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
Ensures products and services sold to the event planners meet or exceed their expectations, create loyalty, and lead to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Technical expertise
Regularly shares market intelligence and relevant updates on managed and prospect accounts. Conducts regular competition checks on corporate business and meetings/events. Solicits new special corporate accounts and conducts sales and tele-sales calls. Prepares reports on a regular basis (e.g., SFA reports, accounts productivity reports, etc.). Attends groups and strategy meetings on a weekly basis. Understands reports and hotel strategies to effectively respond to client’s special requests. Responds to corporate rates inquiries within the standard time frame.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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