Requirements
The role requires 3-7 years of experience in end-user support, IT software provisioning, endpoint device management, employee lifecycle support, workplace moves, and management of systems like Unified Communication, IP Telephony, Multifunction Printers, Digital Signage, and Meeting Room Booking Systems. Skills in auditing, employee onboarding, orientation, and end-user support are also necessary.
Description
Employment: ContractResponsible for the provision of the following functions, with additional support from the Managed Services Provider as required:Service DeskSingle Point of ContactTickets to be opened through various channels including Web browser, Desktop client, Mobile Application, Email, SMS, Chatbot and Call center (System to be provided by DNEC).Incident and Request Lifecycle ManagementEscalate complex matters to next level supportContribute FAQ's and Knowledge ArticleCustomer Survey FeedbackCall Quality and AuditingService Desk Training and Improvement Plan Provisioning of End User AccountsPassword ResetsEnd User Software ProvisioningCommunication and AlertsEnd User On Site Support:Second Level Case HandlingIT Software ProvisioningEnd Point Devices Management (Laptops, Desktop, Mobile Phones)Employees hire to retire supportWorkplace IMAC (Installation, Moves, Additions and Changes) supportSmart Office:UCS (Unified Communication System) / IP Telephony ManagementMulti-Function Printers/Scanners ManagementDigital Signage ManagementMeet Room Booking System ManagementRequirements:End User On Site Support: Second Level Case Handling IT Software ProvisioningEnd Point Devices Management (Laptops, Desktop, Mobile Phones)Employees hire to retire support Workplace IMAC (Installation, Moves, Additions and Changes) supportSmart Office: UCS (Unified Communication System) / IP Telephony Management Multi-Function Printers/Scanners ManagementDigital Signage ManagementMeet Room Booking System Management