✨ AI Summary
Bupa Arabia is seeking a Trainee - Event Management (Tamheer/Coop) to drive business growth by promoting offerings, engaging clients, and ensuring smooth operations within their Health Lounges. The role involves member segmentation, developing member-focused roadmaps, proactive member outreach and retention strategies, streamlining enrollment processes, and managing lounge promotion and on-ground activities. This position also includes Project Management Office (PMO) responsibilities, requiring coordination of cross-functional teams, oversight of timelines and budgets, and risk mitigation.
Key requirements for this permanent, full-time role include a Bachelor's degree in Event Management, Hospitality Management, or a related field, along with experience in customer engagement, hospitality management, or health services management. A proven track record in a managerial role, ideally in health or wellness, is preferred. Essential skills include strong leadership, team management, excellent communication and interpersonal abilities, a customer-centric mindset, and effective multitasking and time management.
Requirements
The role requires a Bachelor's degree in Event Management, Hospitality Management, or a related field. Candidates should have experience in customer engagement, hospitality management, or health services management, with a proven track record in a managerial role. Strong skills in leadership, team management, communication, and interpersonal abilities are essential.
Description
Job DescriptionRole Purpose:The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.Key Accountabilities:1- Member Segmentation & Development of Member-Focused Roadmaps:Collaborate with other departments to develop & execute a comprehensive member roadmapAlign the member roadmap with primary business objectives to drive growth & engagementIdentify & segment members using specific criteria to tailor & optimize programsImplement targeted preparations for each segment to enhance lounge effectiveness2- Member Outreach & Engagement Retention: Proactively engage with prospective members to promote champion health lounge Build & sustain strong member relationships to discover their needs & preferences accurately Design & execute re-engagement strategies to retain members who have previously utilized our lounges Establish strong feedback mechanisms to capture member experiences & drive service enhancements3- Member Enrollment & Lounge Innovation:Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experienceContinuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth4- Lounge Promotion, On-Ground Activities & Communication Management:Plan & execute on-ground activities to effectively promote the health lounge & its loungesCraft & distribute compelling messages to captivate & inform potential members, driving interest in our offeringsImplement targeted communication initiatives to incentivize individuals to experience health lounge programsLeverage multiple channels to maximize awareness & drive active participation in lounges5- PMO:Establish & maintain a project management framework to supportCoordinate cross-functional teams to prepare & present compelling business proposalsOversee timelines, budgets & deliverablesMonitor & report progressCollaborate with stakeholders to align proposals with strategic business objectivesIdentify risks & develop mitigation strategies for ongoing projectsSkillsStrong Leadership & team management skillsExcellent communication & interpersonal abilitiesCustomer-centric mindset with a passion for health & wellnessAbility to multitask & manage time effectivelyExperience in customer engagement, hospitality management or health services managementProven track record in a managerial role, preferably in health or wellness settingEducationBachelor's degree in Event Management, Hospitality Management or a related field