✨ AI Summary
A Hair Transplant & Aesthetic Clinic is seeking a Patient Experience Specialist to manage patient journeys, from initial contact to treatment completion. Responsibilities include handling inquiries, scheduling appointments, following up with patients, assisting them during visits, and coordinating with the clinic team. The role requires excellent communication and organizational skills.
Ideal candidates will have a Bachelor's degree and strong English proficiency. Experience in customer service, healthcare, or hospitality is a plus.
Requirements
Requirements:Bachelor's degreeExcellent communication and interpersonal skillsVery good to excellent English (spoken and written)Presentable and professionalStrong organizational skills and attention to detailCustomer service experience is a plusExperience in clinics, healthcare, hospitality, or customer-facing roles is preferredLocation:Mohandeseen, Giza
Description
A leading Hair Transplant & Aesthetic Clinic in Mohandeseen is looking for a Patient Experience Specialist to join our team.The ideal candidate will be responsible for ensuring a smooth and positive experience for patients from their first contact with the clinic until the completion of their treatment journey.Responsibilities:Handle patient inquiries through phone calls, WhatsApp, and social media channelsSchedule and coordinate appointmentsFollow up with patients before and after consultations and proceduresWelcome and assist patients during their clinic visitsCoordinate with doctors and the clinic team to ensure smooth operationsMaintain patient records and follow-up reports