Description
1. Basic FunctionPlan, design, redesign, improve, and optimize operational processes, workflows, routes, facilities, and resources to support existing operations, new business activities, and projects. Lead and contribute to multiple operational projects and improvement initiatives, with a focus on efficiency, productivity, quality, cost reduction, and continuous improvement.2. Key ResponsibilitiesA. Core ResponsibilitiesDevelop new processes and improve existing workflows, including process reengineering to reduce time, effort, and operational costs.Standardize work processes across operational facilities, hubs, stations, and logistics locations.Support new business activities and projects by developing technical processes and procedures, estimating resource requirements and costs, and designing and implementing operational layouts.Lead and coordinate multiple operational projects and improvement initiatives.Conduct scientific, statistical, and operational studies to determine personnel, process, equipment, and resource requirements.Support data analysis, reporting, performance measurement, and the development of key performance indicators (KPIs).Identify opportunities to structure, streamline, and improve inefficient or unstandardized workflows.Support the review and optimization of hub-and-spoke schedules and domestic and international transportation networks using reliable operational data.Plan, redesign, optimize, and manage transportation routes to improve efficiency and service performance.Design new facilities and improve existing layouts, including hubs, stations, gateways, healthcare facilities, and logistics warehouses.Conduct operational analyses to identify performance gaps and recommend improvement opportunities.Conduct independent operational audits and lead small audit teams focused on complex processes, facilities, or operational areas.B. Environment, Health & Safety (EHS)Ensure safety-related equipment and systems, including fire protection, alarms, emergency lighting, and other essential equipment, are identified and incorporated into preventive maintenance programs.Coordinate with maintenance teams to support occupational health, safety, and environmental management requirements.Participate in departmental EHS activities, including hazard identification, safety awareness, procedure implementation, waste management, environmental assessments, and EHS audits.Monitor operational activities to ensure workplace hazards are identified and appropriate safety procedures and environmental requirements are followed.Coordinate with maintenance engineers and contractors regarding preventive and corrective maintenance activities.Contribute to the development and implementation of EHS objectives, programs, audits, and inspections.Participate in incident reporting, investigation, and follow-up activities.Support the development and implementation of emergency response plans and participate in emergency drills.Coordinate recycling and waste management initiatives and related awareness activities.Plan and support EHS awareness and training activities to promote employee competence and safe working practices.Participate in internal EHS audits and inspections and monitor the effectiveness of corrective and preventive actions.C. Business ContinuityAttend and participate in business continuity training and awareness programs.Understand applicable business continuity plans, procedures, and assigned responsibilities.Follow emergency response procedures during drills and actual incidents.Report identified risks or potential threats that could disrupt operational continuity to the designated personnel.Comply with data protection requirements to maintain the integrity and confidentiality of sensitive information.Understand assigned responsibilities during incidents and emergencies to support effective business continuity management.Recognize and report incidents or potential crises promptly.Notify the appropriate incident response personnel and emergency responders when required.Escalate incidents to the relevant crisis management team in accordance with established procedures.Respond appropriately to identified threats and follow evacuation and emergency instructions.3. Key Performance Indicators (KPIs)Performance will be assessed against the approved individual objectives and KPIs established for the relevant performance year.4. Decision-Making & CompetenciesEHS CompetenciesKnowledge of fundamental environmental, health, and safety requirements.Awareness of organizational EHS objectives.Understanding of EHS requirements within applicable quality, environmental, health, and safety management systems.Completion of relevant EHS awareness training, where applicable.Understanding of EHS incident reporting procedures.