As a Client Service Delivery Associate II at JPMorgan Chase, you will be responsible for enhancing client experiences through exceptional customer service and operational support. Your duties will include troubleshooting client issues, protecting against financial and reputational damage, facilitating change management, and advising clients based on market product knowledge. You will also optimize service delivery by implementing process automation, monitoring and resolving trade discrepancies, and conducting root cause analysis. The role requires proficiency in fraud detection, liaising with departments for compliance, influencing stakeholders, and managing strategic communication, negotiation, and digital literacy with emerging technologies. Strong analytical, technical, and problem-solving skills are essential.
Required Skills
Finance, Legal & Governance
○Fraud Detection○Tax Compliance
Soft Skills & Professional Competencies
○Stakeholder Management○Communication○Negotiation○Analytical Skills○Problem Solving○Attention to Detail
Competitive total rewards package including base salary, potential commission-based pay and/or discretionary incentive compensation, comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching.
Requirements
The role requires demonstrated proficiency in fraud detection and prevention, the ability to liaise with various departments for compliance, and strong skills in influencing and managing internal stakeholders. Expertise in change management, strategic communication, negotiation, and digital literacy with emerging technologies is also essential, alongside strong analytical, technical, and problem-solving abilities.
Description
Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.
As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.
Job responsibilities
Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.