Requirements
Requires 8+ years of leadership experience in e-commerce, food delivery, quick commerce, or grocery operations, with at least 5 years managing large-scale last-mile delivery. Must have 3+ years overseeing 3PL vendors and/or owned fleet logistics. A Bachelor's degree in Operations, Supply Chain, Business, or Engineering is required, with an MBA preferred. Proficiency in Excel, SQL, Tableau/BI tools, TMS, WMS, GIS, data analysis, and API collaboration is essential.
Description
Lead Spinneys Egypt's last-mile delivery operations across 2,000+ daily orders. Own delivery performance from store exit to customer doorstep—managing third-party logistics providers, owned fleet, network design, and rapid delivery expansion. This is a strategic operations leadership position requiring hands-on operational governance and enterprise-level thinking. You'll report to the E-Commerce Operations Director and drive decisions that directly impact customer satisfaction (NPS, CSAT), operational efficiency (cost per order, delivery time), and company profitability.RESPONSIBILITIESDelivery Performance: On-time delivery, complaint rate & damageCost Optimization: Reduce cost per order while maintaining service qualityVendor Management: Manage 3PL providers; negotiate SLAs and performanceFleet Operations: Optimize owned fleet utilization, driver productivity, shift planningNetwork Design: Design coverage zones, capacity planning, demand forecasting, new market launchesInstant Delivery: Lead nationwide rollout of rapid delivery with operating model and SLA optimizationCustomer Experience: Minimize failed deliveries and damageCross-Functional Leadership: Partner across Store Ops, E-Commerce, Commercial, Finance, IT for continuous improvementREQUIREMENTS8+ years of leadership experience in e-commerce, food delivery, quick commerce, or grocery operations.5+ years managing large-scale last-mile delivery operations.3+ years overseeing 3PL vendors and/or owned fleet logistics.Bachelor's degree in Operations, Supply Chain, Business, or Engineering (MBA preferred).Strong proficiency in Excel, SQL, Tableau/BI tools, TMS, WMS, GIS, and data analysis.Experience collaborating with tech teams and working with APIs.Professional English proficiency.Six Sigma, APICS CSCP, PMP, or Lean certifications valued.