Requirements
Bachelor’s degree in Business Administration, Commerce, Logistics, Supply Chain, or related field.3–5 years of experience in order processing, logistics, or supply chain (preferably in industrial equipment / trading companies).Strong knowledge of import procedures and documentation in Egypt.Proficiency in ERP systems (SAP preferred), MS Office (Excel, Outlook, Word).Excellent communication skills in English and Arabic; German language is a plus.Strong organizational skills with attention to detail and accuracy.Ability to manage multiple orders and priorities under pressure.Customer-focused mindset with problem-solving abilities.
Description
Order Management & CoordinationReceive, review, and process customer purchase orders for equipment, spare parts, and services.Verify order terms (pricing, Incoterms, delivery dates, payment terms) against approved quotations and contracts.Coordinate with headquarter and other subsidiaries regarding product availability, lead times, and shipping schedules.Logistics & DocumentationFollow up on shipments (imports), ensuring correct shipping instructions and timely delivery to customers.Prepare and verify shipping documents (invoices, packing lists, bills of lading, certificates of origin).Coordinate with customs brokers, freight forwarders, and couriers to ensure compliance with Egyptian import/export regulations.Track shipments and update internal teams and customers on delivery status.Cross-Functional CollaborationLiaise with Sales team to confirm technical/commercial order details.Coordinate with After Sales / sales team to ensure spare parts and consumables are delivered on time for maintenance schedules.Work closely with Finance to align on invoicing, payment follow-up, and credit limits.Support warehouse team in inventory control, backorders, and stock replenishment planning.Customer & Internal SupportRespond promptly to customer and internal inquiries regarding order status, delivery timelines, and discrepancies.Manage order amendments, cancellations, and returns according to company policies.Provide professional customer service ensuring smooth communication and issue resolution.Reporting & Process ImprovementMaintain accurate order files and records for audit and compliance purposes.Generate regular reports (e.g. order backlog, delivery performance, lead times).Identify bottlenecks and suggest improvements in order management workflows to enhance efficiency.