✨ AI Summary
We are seeking a Customer Service Agent for our logistics company in Abu Dhabi. This full-time role involves assisting the sales team with quotations and pricing, following up on leads, coordinating new client onboarding, and serving as the primary contact for customer inquiries, bookings, and issue resolution. You will be responsible for providing shipment status updates, handling complaints, building customer relationships, and liaising with internal teams to ensure smooth shipment execution. Key responsibilities include coordinating bookings, documentation, and delivery schedules, and ensuring accuracy of shipping documents and invoices.
Key requirements include 2-5 years of experience in logistics, with a strong understanding of import/export by sea and air freight, international freight costing, and client coordination. Candidates should possess strong communication, negotiation, and problem-solving abilities, with the capacity to multitask in a fast-paced environment. Proficiency in CRM systems and Microsoft Office is essential, along with a proactive approach and attention to detail.
Assist the sales team in preparing quotations, and pricing for logistics services.Follow up on leads, inquiries, and quotations to support conversion into business.Coordinate onboarding of new clients, including documentation and system setup.Act as the primary point of contact for customer inquiries, bookings, and issue resolution.Provide timely updates on shipment status, delays, and service changes.Handle customer complaints professionally and escalate when necessary.Build and maintain strong
Requirements
- In-depth knowledge about import/export by sea and air freight.
- Knowledge about international freight costing and quotations and co-ordination with clients.
- Ability to negotiate with local and international agents.
- Strong communication, convincing and problem-solving ability.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in CRM systems and Microsoft Office.
- Should be pro-active, attention to detail and accuracy.
Description
Assist the sales team in preparing quotations, and pricing for logistics services.Follow up on leads, inquiries, and quotations to support conversion into business.Coordinate onboarding of new clients, including documentation and system setup.Act as the primary point of contact for customer inquiries, bookings, and issue resolution.Provide timely updates on shipment status, delays, and service changes.Handle customer complaints professionally and escalate when necessary.Build and maintain strong, long-term customer relationships.Liaise with operations, transport, and warehouse teams to ensure smooth execution of shipments.Coordinate bookings, documentation, and delivery schedules.Ensure accuracy of shipping documents, invoices, and customs paperwork where applicable.