✨ AI Summary
As a Sales Executive at RAK Ceramics PJSC in Ras Al Khaimah, UAE, you will be the primary point of contact for customers, advising them on products and assisting with sales and setup. You will leverage CRM systems to manage customer accounts, relationships, and insights, acting as a subject matter expert on customer needs. This role involves gathering and analyzing customer feedback to improve the customer experience, working with the Quality team on product complaints, and staying updated on product news. You will also adhere to store operating policies, promote upselling and cross-selling, monitor inventory, and assist with visual merchandising and team support. Flexibility with work hours is required as they will be based on business needs.
Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products if need be.You will engage our customers by showcasing our products and helping them discover how they can use our products and transform their living spaces. You effectively use CRMs to build and maintain accurate customer account information, manage relationships, opportunities, and tasks, and develop customer insight
Requirements
Functional
Ability to work effectively with people across all levels of a big organization
Excellent organizational and process management skills, the ability to set priorities and responsiveness to customer requests
Ability to maintain composure and customer focus while troubleshooting and solving issues.
Behavioural
Exceptional communication skills including active listening
Strong persuasion and selling skills
Customer service mindset
Interpersonal effectiveness
Relationship management
Self-motivated and driven by targets
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Description
Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products if need be.You will engage our customers by showcasing our products and helping them discover how they can use our products and transform their living spaces. You effectively use CRMs to build and maintain accurate customer account information, manage relationships, opportunities, and tasks, and develop customer insights based on best practices.You act as a subject matter expert among peers on customer needs and solutions. You seek, analyze, interpret, and share feedback from customers to continually improve the customer experience including working closely with the Quality team for any product complaints and ensuring their closure. You’re quick on your feet and able to influence the right people both inside and outside of the company to seamlessly ensure a smooth customer experience. Always stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Meet store operating policies and standards, including providing quality service, products, cash handling and store safety and security. You maintain mastery of all existing processes to ensure compliance with policies and procedures. Propose product models according to customer requirements and also promote upselling and cross-selling. Monitor product inventory and ensure the product is placed on the selling floor. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Flexibility with your schedule. Your work hours will be based on business needs.