Requirements
The Assistant Facilities Manager - Hard Services will be responsible for client relationship management, site operations management, business continuity, compliance, health and safety management, contracts management, finance and asset management, and people management. This includes ensuring services are delivered as per SLAs, managing vendors, overseeing technical staff, and leading a team of technicians.
Description
Job DescriptionClient RelationshipStrive to delight the Client in all aspects of service deliveryInteract on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planningAddress complaints, manage client communications and solve problems.Proactively prevent and resolve issues in a service-oriented manner.Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.Site Operations Management, business continuity and ComplianceDeliver services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures.Perform periodic property inspections and review vendor services.Ensure no outages / business disruption due to PPM or reactive maintenance.Report critical & key performance measurements & achieve targets. Complete all required audits and CSA'S - monthly/quarterly/annual reporting and management reports as required.Lead fixed assets management required activities from log maintenance to physical inventory to disposals, with approvals from site facilities manager.Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc.Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process.Participate in out-of–hours, stand-by and call out procedures as requiredEnsure adherence and 100% compliance to Client's Engineering KPI's & SLA's, assist all Technical Staff on site and Authorized Persons on technical matters.Understand all aspects of any lease/licenses that may impact the operation of the property.Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites.Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policiesBecome a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific.Health and Safety ManagementBe a site safety SPOC. Ensure that the site meets all legal, regulatory and Client's required HS&E regulations Leads Site O&M HSE Action Plans Ensures contractors adhere to and provide needed match to HSE scope and reporting Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.Contracts ManagementEnsure that all contracts at the site are delivering the required service at the correct costDevelop and monitor performance of local service providersSupport work with Regional and Global Sourcing to implement Regional/Global sourcing strategiesFinance and Asset ManagementSupport that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Support review of property expenditures within budget; prepare variance analysis on a monthly basis. Lead and reportPeople ManagementProvide leadership within site FM teamMentor & enable training & development of team members under line managementParticipate and help develop an environment conducive to good teamwork and cooperation among colleaguesDirect a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.Plan, assign and direct work of facilities staff and contractors providing services at the property