Requirements
Requires 3+ years of experience in project logistics, freight forwarding, customer service, and operations leadership. Must have knowledge of customs clearance and experience leading customer-facing operational teams. Strong understanding of project logistics processes, customer service excellence principles, analytical and problem-solving skills, and experience managing business performance, KPIs, and profitability targets are essential. Fluent English and Arabic (written and spoken) and a valid driving license are also required.
Description
It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.As the Project Logistics Customer Excellence Supervisor, you will lead Project Logistics Operations and Customer Service teams to deliver exceptional customer experiences while ensuring operational excellence and profitability. You will manage team leaders handling different customer segments and project scopes, ensuring that customer requirements are consistently exceeded, service quality remains best-in-class, and financial targets are achieved.How you create impactLead and develop the Customer Excellence team to deliver outstanding service and operational performance.Manage customer relationships, ensuring high satisfaction levels and effective resolution of escalations.Drive operational excellence, process improvements, and adherence to company standards and KPIs.Support the successful implementation and onboarding of new customers and projects. Monitor business performance, profitability, and resource allocation to achieve financial targets.Collaborate with cross-functional teams to ensure seamless execution of customer requirements.Identify opportunities for service enhancements, customer retention, and business growth.Ensure compliance with safety, quality, and operational procedures.What we would like you to bring3+ years of experience in project logistics, freight forwarding, customer service and operations leadershipKnowledge of custom clearance is a mustExperience leading customer-facing operational teams and managing escalations.Strong understanding of project logistics processes and customer service excellence principles.Strong analytical and problem-solving skills.Experience managing business performance, KPIs, and profitability targets.Excellent stakeholder management and communication abilitiesFluent English and Arabic (written and spoken).Valid driving licence is neededWhat's in it for youAt Kuehne+Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.