Senior Executive.CEM.Aster Retail HO

🏢 Aster
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 11mo ago
CV%
✨ AI Summary
The role focuses on elevating service excellence by analyzing customer feedback, designing impactful service and grooming standards, and driving store-level training initiatives. The candidate should have a strong hospitality or luxury retail background with experience in developing training programs, implementing service interventions, and delivering measurable improvements in service quality. Key responsibilities include analyzing insights, creating and measuring service interventions, developing grooming and service standards, delivering behavioral service training, and producing a Service Scorecard for leadership, while collaborating with store operations and L&D teams to uplift internal standards.
Required Skills
Finance, Legal & Governance
○Auditing
Education & Training
○Training Design○E-Learning
Hospitality, Retail & Customer Service
○Menu Development
Soft Skills & Professional Competencies
○Stakeholder Management○Data Analysis○Communication
Productivity & Workplace Tools
○Excel○PowerPoint
Requirements
Graduates (preferably from hotel management, catering or service majors) with minimum 5 years of experience in hospitality or luxury retail. Hands-on experience as a Team Leader, Front Office Executive, or Service Executive, with exposure to front office operations or Learning & Development highly preferred. Demonstrated ability to design and implement service training programs.
Description

Key Responsibilities 

  1. Customer Insights & Service Interventions
    • Analyze qualitative customer feedback and CRM data to identify trends.
    • Design and implement targeted service interventions across business units.
  2. Grooming & Service Standards
    • Develop and implement grooming standards specific to Aster Retail.
    • Conduct regular grooming and service audits with quantifiable metrics.
    • Share audit insights with leadership on a weekly/monthly/quarterly basis.
  3. Training & Development
    • Design and deliver behavioral service training programs for frontline teams.
    • Collaborate on converting instructor-led content into digitized scrum content for the Learning Management Module (LMM).
    • Ensure training content is sustainable and relevant to real-time floor scenarios.
  4. Performance Reporting
    • Develop and publish a Service Scorecard for the leadership team under the guidance of the Head of Service Excellence.
  5. Stakeholder Collaboration
    • Partner with store operations and service excellence teams to bridge experience gaps and promote continuous service improvement.
    • Bring best practices from external service industries to uplift internal standards.
  6. Field Engagement
    • Conduct regular store visits and post-visit analysis.
    • Act as a role model in service delivery and grooming for all staff.

Education and Experience Requirements:

  • Graduates, preferably from hotel management, catering or service majors.
  • Minimum 5 years of experience in hospitality or luxury retail.
  • Hands-on experience as a Team Leader, Front Office Executive, or Service Executive.
  • Exposure to front office operations or Learning & Development (L&D) is highly preferred.
  • Demonstrated experience in designing and implementing service training programs.

Expected Behavioral Competencies:

  • Maintains a well-groomed and professional appearance.
  • Displays confidence and ease in engaging conversations.
  • Exudes passion and enthusiasm for delivering superior service.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Excel and PowerPoint.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00