Position Objective:
Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
Key Responsibility:
Sales and Customer Focus:
- Consider the needs of the customers at all times
- Implements a high standard of customer focus within the store
- Leads by example in all aspects of customer service
- Actively seeks ways to achieve or exceed shop sales targets
- Ensures all members of team have an understanding of KPIs and targets to be achieved
- Ensures any promotional offers, regarding stock, are implemented within the store
- Implement strategies effectively to drive sales in the store
Store Administration:
- Regularly audits own store administration and resolve any issues
- Implements, within own store, any changes in administration procedure positively and effectively
- Collaborate with the Store Manager to set and achieve sales targets.
- Monitor sales performance and analyze key performance indicators (KPIs).
- Implement sales strategies to maximize revenue and meet business goals.
- Oversee inventory control and merchandising to optimize product availability.
- Ensure accurate stock levels through regular stock checks and replenishment.
- Ensure that the store layout and presentation align with brand standards.
Presentation and Management:
- To ensure store has the correct stock package and required stock levels to maximize sales potential
- Ensures high standard of visual merchandising and maintenance amongst all staff
- Effectively communicates any changes in stock or store layout to all members of the team
- Ensure that each member follow the retail standard
- Maintaining the back store operation and replenishment of the merchandise
Staffing & Team Performance Management:
- Monitors/ Manages schedules for salesperson work hours, vacations and days off
- Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
- Encourage full participation of salesperson in creating store goals and developing plans
- Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
- Maintain the leave of the staff
Security:
- Ensures security procedures are adhered to throughout the store.
- Maintains a high standard of security awareness, regarding stock and money, within store.
Other Job Deliverables:
- Carry out corrective action / progressive discipline as necessary
- Demonstrate dependability, reliability and punctuality.
- Maintain strict confidence of all employee and employment-related information.
- Demonstrate the highest level of integrity and ethics in all the decision-making process.
Desired Experience:
The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.