Tiffany & Co. is seeking a Jewelry Quality Assurance Inspector in Queens, NY. This role involves inspecting jewelry, silver goods, watches, and other merchandise against established standards, documenting results, and communicating with the Repair Services and Operations teams. The inspector will also assist in training new team members and ensuring high-quality results. Key responsibilities include performing detailed inspections, managing workflow, maintaining records, and partnering with the team to improve servicing quality. The position requires flexibility in work schedule, including potential overtime and weekends.
Required Skills
Healthcare & Life Sciences
○Microscopy
Productivity & Workplace Tools
○Microsoft Office○Excel○Word
Soft Skills & Professional Competencies
○Communication
🎁 Benefits & Perks
Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
Requirements
Requires a high school diploma or equivalent, a Graduate Gemology degree or completion of GIA courses, and a minimum of 4 years of jewelry experience. Previous quality assurance and microscope experience are also necessary. Proficiency in Microsoft Office Suite and strong English communication skills are essential.
Description
The Quality Assurance Inspector is responsible for performing inspections of client owned serviced merchandise that includes jewelry, silver goods, holloware, watches, clocks, leather goods, engraving and sunglasses using established standards and specifications. They are responsible for documenting and communicating inspection results to the Repair Services team as well as Operations staff within the TSC to ensure final servicing quality meets the client's expectations. Inspectors will assist in communication of issues and solutions to ensure high quality results and optimum service levels. The QA Inspector will also participate in training of new team members.
What You'll Do:
Perform inspections on serviced new and client owned merchandise (COM) using the established COM Repair Standards.
Record the pertinent details of each inspection using detailed knowledge and expertise of the business.
Provide detailed inspection results to technicians to result in servicing that meets standards. Inspect gemstones to evaluate against standards to TCO guidelines.
Physically and systematically manage the work flow of orders through the department.
Work with team mates to review incoming merchandise and provide direction on next steps that includes prioritizing client due dates, inspection needs and solutions to ensure accurate completion.
Accurately maintain department systematic records and reports to capture inspection results and trends.
Partner with technicians and management to identify methods to improve overall servicing quality.
Required Qualifications:
High school diploma or equivalent
Minimum 4 years' of jewelry experience
Completion of Graduate Gemology degree or completion of GIA courses
Previous Quality Assurance experience
Previous microscope experience
Ability to work using microscope for extended periods
Proficiency with Microsoft Excel, Word and Outlook
Flexible work schedule and ability to work overtime when as needed, including possible weekends
Customer Service orientation
Meticulous attention to detail
Strong English language verbal and written communication skills
Preferred Qualifications:
Undergraduate degree
Proficiency with any of the following: JDE One World, E1 and Business Objects
Knowledge in AS400, MIPS, POS or Compass
Demonstrated ability to identify and provide resolution for areas of improvement
Tiffany & Co. product knowledge
The hiring range for this position ranges from $25 - $34/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.