In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.
We are looking to find the best UAEN talent to join our ENBD family.
Job Description
Organization Unit Purpose
Job Purpose
Job Content
Customer-Services
a) Maintain Service Quality and adherence to TATs (measured via Track Soft or similar reports)
b) Proactive Business Support and Quality of interaction with allocated BUs (to be 2 way)
c) Understand Customer Needs and undertake BU/customer visits as required.
Internal-Process
a) Quality of Credit Recommendations &/or approvals; necessary escalations/discussions
b) Adherence to Policy/Processes/Guidelines
c) Undertake sector/portfolio reviews
Internal-Compliance
a)Accuracy & quality of comments on various reports; monitor exception reports & a/cs for timely inclusion on EAR as per control & monitoring requirements.
b) Escalate covenant breaches & other audit remarks.
c)Ensure proactive portfolio management through regular monitoring of a/cs, especially PD/OLEM/EAR/PROV forecast a/cs/ repayments & reduce NPLs.
d) Monitor all exceptions on a proactive basis & minimize review overdue/ covenant overdue/ DDR.
e) Contribute towards achieving acceptable INA rating as a minimum (measured by GCD INA rating)
f) IFRS9 Governance & Staging to be completed per policy.
g) To ensure compliance with regulatory requirements.
h)To support ENBD ESG initiative through automation of scorecard integrated in nCino (Loan Origination System) for credit assessment of proposals > AED 50M.
Initiatives-Project
a) Contribute towards policy/process revisions, industry reviews besides DLA authorities & controls.
b) Proactiveness to provide suggestions for overall improvement in procedures or processes
c) Initiative and involvement in special projects from time to time (measured by actual projects).
Employee-People
a)Initiative to improve knowledge, develop technical & soft skills of self by completing the required training programs including AI-related training courses.
b) Develop product, policy& procedures knowledge.
c) Effective interaction with colleagues to share knowledge & aim at Customer Satisfaction (measured via GCD CSAT scores)
d) Teamwork for various initiatives such as ideas and action as detailed below.
•Ensure proactive dynamic redistribution of workload among GCD staff by supporting other teams to achieve TAT for business proposals.
• Improvement of credit request processing End to End TAT.
• Contribute to positive team spirit.
e) Any other special tasks assigned by GCCO/ Head of Credit Risk Management/ Head of Credit Review.
Education
Experiences
Knowledge & Skills
Behavioral Competencies