✨ AI Summary
The Operational Specialist – Live Ops (B2B) role focuses on ensuring the smooth and timely execution of live B2B orders. Key responsibilities include monitoring orders, coordinating with warehouses for prompt acknowledgment and preparation, confirming order details with customers, tracking shipments against SLAs, and resolving issues related to deliveries and couriers. The role also involves collaborating with warehouse teams to identify and address bottlenecks, driving process improvements.
Ideal candidates will have 1-2 years of experience in logistics, operations, or fulfillment coordination, with a preference for those from e-commerce or FMCG sectors. The role demands sharp attention to detail, strong phone communication skills for liaising with various stakeholders, and the ability to work effectively in a fast-paced, order-heavy environment. Candidates should be comfortable with a hybrid work arrangement, splitting their time between the office and the warehouse floor. Experience with 3PL/courier operations in Egypt and familiarity with last-mile delivery are considered advantageous.
Requirements
- 1-2 years in logistics, operations, or fulfilment coordination (e-commerce/FMCG a plus)- Thrives in a fast-paced, order-heavy environment- Sharp attention to detail — nothing falls through the cracks- Strong phone communicator with couriers, warehouses, and customers- Comfortable splitting time between office and warehouse floor- Nice to have: 3PL/courier experience in Egypt, last-mile delivery familiarity
Description
- Monitor live B2B orders and push warehouses to acknowledge & prep without delay- Call customers to confirm order details and delivery preferences- Track shipments against SLA (Cairo/Giza: 1-2 days | other governorates: 3-4 days)- Resolve courier issues — failed deliveries, address problems, delays- Coordinate with warehouse teams to unblock bottlenecks and drive process improvement