Description
About the Role We are looking for an E-Commerce Assistant to support the day-to-day management and growth of our e-commerce websites and marketplace channels. The role will have a strong focus on e-commerce operations, digital marketing, SEO, website management, and marketplace growth . The ideal candidate is digitally savvy, organized, detail-oriented, analytical, and interested in learning how different areas of e-commerce work together to drive online sales. You will work closely with the e-commerce and marketing teams to manage product listings, online orders, inventory, promotions, marketplaces, and website updates across multiple platforms.Key ResponsibilitiesE-Commerce OperationsAssist with the day-to-day management of e-commerce websites and online marketplaces.Manage and update product listings, descriptions, prices, images, specifications, and inventory.Ensure product information is accurate, complete, and optimized for customers and search engines.Monitor online orders and coordinate with relevant teams for fulfilment and delivery.Identify and resolve product, order, payment, or website-related issues.Monitor product availability and highlight low-stock or out-of-stock products.Support new product launches and product onboarding.Marketplace ManagementAssist with managing platforms such as Amazon, Noon, and other online marketplaces .Upload and maintain product listings, SKUs, pricing, promotions, and product content.Monitor marketplace performance, listing status, suppressed listings, account notifications, and product availability.Support marketplace advertising, promotions, and campaign activities.Help maintain strong marketplace performance and resolve marketplace-related issues.Website ManagementAssist with the daily management and maintenance of Shopify and other e-commerce websites.Create and update product pages, collections, landing pages, promotional pages, menus, banners, and website content.Make basic website changes using HTML, CSS, and Liquid where required.Assist with minor front-end adjustments, formatting, layout changes, and troubleshooting.Check websites regularly for broken links, incorrect pricing, content errors, technical issues, and poor user experience.Assist with website optimization, merchandising, navigation, and conversion improvements.Coordinate with developers or external agencies when more advanced technical support is required.Marketing & PromotionsAssist with setting up online promotions, discount codes, campaigns, and sales.Support email marketing, social media, and digital marketing activities when required.Coordinate with the marketing/design team for banners, product creatives, and promotional content.Help monitor campaign performance and prepare basic reports.Reporting & AnalysisMaintain regular e-commerce, marketing, and sales reports.Track key metrics including revenue, orders, conversion rate, traffic, ROAS, average order value, and product performance.Analyze sales and marketing data to identify trends and opportunities.Assist in evaluating the performance of products, campaigns, channels, and promotions.Maintain accurate trackers and dashboards using Excel / Google Sheets .General SupportCoordinate with warehouse, logistics, customer service, sales, marketing, and creative teams.Assist with product launches, campaigns, website updates, and promotional activities.Support continuous improvements to the online customer journey and shopping experience.Take ownership of assigned e-commerce and digital marketing tasks and ensure they are completed on time.