Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Engineering - Mechanical & Aeronautical
Company Industry
Retail
Overview of the role
We are looking for an experienced Aftersales Manager to lead service and bodyshop operations across the UAE. The role is responsible for driving budgeted sales, gross margin and net profit, while ensuring strong customer satisfaction, operational excellence, dealer standards compliance and effective team performance.
This is a key leadership role within the Aftersales function, requiring a commercially minded and people-focused professional who can manage performance, improve processes and deliver a high-quality customer experience.
What you will do
Lead and manage the Aftersales operation to achieve monthly revenue, gross margin and net profit targets.
Drive customer satisfaction by ensuring efficient service processes, timely resolution of concerns and continuous improvement of CSI performance.
Implement and monitor dealer standards, operating procedures, audits and best business practices across the location.
Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers and support staff.
Review Aftersales KPIs including productivity, efficiency, turnaround time and revenue per repair order, and initiate improvement plans where required.
Ensure optimal utilization of manpower, workshop equipment and operational resources to support business growth.
Oversee product concern handling, technical escalation and effective communication of service updates to the team.
Support employee engagement, career development and capability building through coaching, training and performance reviews.
Ensure effective implementation of quality, health, safety and environmental management systems at the location.
Required skills to be successful
5–8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.
Strong interpersonal and leadership skills. Strategic and analytical mindset.
Strong problem-solving skills under pressure. Good understanding of automotive dealer and distributor business processes.
Ability to manage teams, improve processes and deliver results in a fast-paced service environment.
About the team
The Aftersales team plays a critical role in delivering a seamless customer experience after vehicle purchase. The team includes service, workshop, parts and customer-facing support functions working together to achieve revenue growth, operational efficiency and high customer satisfaction.
As Aftersales Manager, you will lead a diverse team and work closely with senior Aftersales leadership to ensure strong performance, continuous improvement and alignment with principal standards.
What equips you for the role
Diploma or bachelor’s degree in automobile or mechanical engineering, or a related technical discipline.
Proven experience managing Aftersales, service or bodyshop operations within an automotive dealership environment.
Strong commercial awareness with the ability to manage sales, gross margin, profitability and operational KPIs.
Hands-on knowledge of service operations, workshop productivity, customer satisfaction processes and dealer standards.
Ability to lead, coach and motivate teams while building a high-performance culture.
High level of ownership, integrity and responsibility, with the ability to remain calm and solutions-focused under pressure.
Working knowledge of MS Office and ERP systems.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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