Requirements
Requires a Bachelor's degree or equivalent experience with over 10 years in customer success, technical account management, or related customer-facing roles. Must possess strong executive communication, presentation, and relationship management skills, along with business and technical acumen. Experience with cloud technologies, SaaS, enterprise software, infrastructure, or Oracle solutions is necessary, with a preference for industry-specific knowledge.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Engineering Services
Job description
Oracle's Infrastructure Industries Customer Success organisation is seeking a Senior Customer Success Manager to join the EMEA Customer Success team, supporting strategic cloud customers across the United Arab Emirates and Kingdom of Saudi Arabia.
Oracle's Construction and Engineering solutions help owners and project teams plan, build and operate critical assets with greater visibility, control and collaboration across the project lifecycle. The portfolio includes tools such as Primavera Unifier, Primavera P6, Aconex and Textura, supporting project delivery, cost control, scheduling and payment workflows.
This role sits within Infrastructure Industries Customer Success, covering Construction & Engineering and Utilities. You will manage a portfolio of strategic customers, acting as their primary point of contact throughout the customer lifecycle and helping them realise long-term value from their Oracle investments.
You will be part of a collaborative, global organisation where you can build trusted customer relationships, influence strategic outcomes, and grow your expertise across Oracle's Infrastructure Industries portfolio.
We will offer you:
The opportunity to work with strategic cloud customers across Construction & Engineering, Utilities, Energy, and other asset-intensive industries.
A visible individual contributor role with strong cross-functional engagement across Oracle.
The chance to influence customer outcomes, adoption, satisfaction, and long-term success.
Collaboration with teams across Support, Product Development, Cloud Operations, Consulting, Sales, and Customer Success.
A professional environment focused on customer value, operational excellence, inclusion, and innovation.
A career at Oracle gives you the opportunity to work with some of the world's leading organisations, helping customers solve complex business challenges through cloud technology, enterprise applications, and industry-focused solutions.
Responsibilities
What you will do
As a Senior Customer Success Manager, you will manage a portfolio of strategic cloud customers and serve as the primary point of contact throughout the customer lifecycle. You will drive adoption, business value realisation, operational excellence, and customer satisfaction by aligning Oracle resources to customer priorities.
You will:
Act as the primary Customer Success Manager for a portfolio of strategic cloud customer accounts.
Build trusted advisor relationships with customer executives, business stakeholders, and technical teams.
Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities.
Monitor customer health, identify risks, and implement mitigation plans.
Coordinate Oracle resources to support timely resolution of customer issues and escalations.
Advocate for customer needs across Oracle and provide visibility into customer priorities, objectives, and operational challenges.
Promote adoption of Oracle products, support services, and best practices.
Partner with Sales and Customer Success teams to support renewals and expansion opportunities.
Lead cross-functional initiatives focused on improving customer experience and operational excellence.
Drive customer satisfaction, retention, advocacy, and long-term strategic relationships.
What you will bring
Bachelor's degree or equivalent experience.
10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or a related customer-facing role.
Experience managing strategic or enterprise-level customer relationships.
Strong executive communication, presentation, and relationship management skills.
Business and technical acumen, with the ability to engage confidently with executive sponsors, business stakeholders, and technical teams.
The ability to influence cross-functional teams in a matrixed environment without direct authority.
Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions.
Experience working with customers in Construction & Engineering, Utilities, Energy, or other asset-intensive industries is preferred.
Knowledge of Primavera P6, Primavera Unifier, Aconex, Textura, or related Oracle solutions is preferred.
Fluent English language skills are required. Arabic language skills are preferred.
Willingness to travel up to 25%.
At Oracle, we don't just respect differences, we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what has been done before.
Qualifications
Career level - IC5
About us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, please contact us through the appropriate channels.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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