Requirements
Candidates must have a minimum of 1 year of experience in a Front Office or guest-facing role within a 4- or 5-star hotel and possess a high school diploma or equivalent. Proficiency in English (verbal and written) is required, with excellent communication and interpersonal skills. Familiarity with Dubai and basic computer skills are also necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai, United Arab Emirates. As a Welcomer, you will be the first point of contact for our guests, creating a warm and personalized welcome experience in our vibrant, multicultural environment. Your role is crucial in delivering our brand's promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests.
Greet and welcome all guests with warmth, professionalism, and a genuine smile
Provide personalized check-in and check-out experiences
Assist guests with inquiries, directions, and hotel information
Offer welcome beverages or amenities upon arrival, based on guest status or preferences
Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
Maintain a visible presence in the lobby and be readily available to assist or guide guests
Promote hotel services, facilities, and ongoing promotions
Handle guest feedback and resolve issues or escalate them appropriately
Ensure guest preferences and special requests are recorded and communicated effectively
Maintain a polished and professional appearance at all times, in line with brand standards
Anticipate guest needs and offer relevant recommendations to enhance their stay
Qualifications
Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel
High school diploma or equivalent
Excellent communication and interpersonal skills
Proficient in English (verbal and written); additional languages are a plus
Warm, outgoing, and service-oriented personality
Ability to work under pressure and in a fast-paced environment
Strong knowledge of Dubai and its tourist attractions
Basic computer skills; familiarity with Opera or similar hotel management software is preferred
Flexible to work in shifts, including weekends and public holidays
Passion for hospitality and creating memorable guest experiences
Adaptability to work in a multicultural environment
Attention to detail and ability to multitask efficiently
Additional information
Additional language is an added advantage.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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