Requirements
The ideal candidate will possess strong interpersonal skills, attention to detail, and a passion for customer service. Responsibilities include managing reservations, greeting guests, presenting menus, and maintaining a positive guest relations. Familiarity with OSH procedures and emergency protocols is also required.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job description
We are seeking a professional and enthusiastic hostess to join our hospitality team in Abu Dhabi, United Arab Emirates. As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive. This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast-paced environment.
Answer telephone calls within three rings using proper salutations and professional telephone etiquette.
Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards.
Communicate reservation and cancellation changes to management promptly as they occur throughout your shift.
Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff.
Review the reservation book, pre-assign designated tables, and follow up on all special guest requests.
Maintain a clean, organized, and fully stocked hostess stand with menus and check folders.
Present menus to guests and ensure they are satisfied with their assigned table.
Maintain positive guest relations at all times and address any concerns with empathy and professionalism.
Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries.
Monitor your assignments to ensure compliance with departmental standards and operational excellence.
Multitask effectively while maintaining composure and efficiency during peak service periods.
Qualifications
Cooperate and comply with Rixos Premium Saadiyat Island in regards to occupational safety and health (OSH) instructions and safe working procedures.
Take reasonable care for the health and safety of themselves, environment, and others at work.
Do not adversely interfere with anything provided for OSH.
Do not interfere adversely with anything in place to control OSH risks.
Cooperate with the organization with respect to actions and/or action taken to protect the employee and OSH requirements.
Follow OSH management system procedures as applicable.
Raise identified OSH issues with designated persons and take part in consultative OSH requirements.
Report all near misses, hazards, unsafe conditions, or acts.
Use appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures.
Attend OSH training as required by the training needs analysis.
Maintain all OSH management system records as required by Rixos Premium Saadiyat Island.
Accountability
Held accountable and committed whatever it takes to comply with the company’s OSH management system policies, procedures, operational work instructions, and any other relevant legislation applicable within the organization.
Held accountable to take care of his own health and safety and that of other persons in the workplace who may be affected by their acts or omissions at work.
Additional information
Your team and working environment
Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal and meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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