Requirements
Previous experience as a bellman or in the hospitality industry is preferred. Excellent interpersonal and customer service skills, strong physical fitness, and fluency in English are required. Proficiency in Arabic or additional languages is a plus. Basic computer skills are also necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
Salaries and benefits
Competitive salary
Duty meals provided; breakfast/lunch/dinner/midnight meal plus coffee breaks
Vacation tickets and benefits provided by the hotel
Medical insurance provided
Job description
Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure
Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas
Coordinate guest flow and movement to ensure smooth operations during peak times
Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests
Ensure guest safety and security by following established protocols and procedures
Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach
Maintain a polished appearance and professional demeanor at all times
Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service
Monitor and report any maintenance concerns or safety hazards to management
Perform additional duties as assigned to support overall hotel operations
Qualifications
Previous experience as a bellman or in the hospitality industry preferred
Excellent interpersonal and customer service skills with a friendly, approachable demeanor
Strong physical fitness to handle luggage and stand for extended periods
Fluency in English; proficiency in Arabic or additional languages is a plus
Professional appearance with meticulous attention to personal grooming and uniform standards
Flexible availability to work various shifts, including evenings, weekends, and holidays
Team-oriented mindset with a proactive and helpful attitude
Comprehensive knowledge of Dubai's attractions, dining scene, and local services
Ability to multitask and remain calm under pressure in a fast-paced environment
Strong attention to detail and commitment to maintaining high standards of service
Basic computer skills for managing guest requests and communication with other departments
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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