Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As a Waiter / Waitress – In Room Dining at Banyan Tree Dubai, you are responsible for delivering exceptional dining experiences directly to guests in the comfort and privacy of their rooms and villas. You will ensure all orders are delivered with accuracy, efficiency, and genuine care, creating memorable moments through personalised and attentive service.
You are a key ambassador of the Banyan Tree brand, providing discreet, professional, and seamless in-room dining experiences that reflect the resort’s commitment to luxury hospitality and guest wellbeing.
Key responsibilities
Guest service & in room dining experience
Deliver warm, personalised, and attentive service to guests throughout their in-room dining experience.
Present menus, explain dishes, and provide recommendations based on guest preferences.
Take food and beverage orders accurately, ensuring all guest requirements and special requests are captured.
Deliver orders promptly while maintaining presentation, quality, and service standards.
Set up dining experiences in guest rooms, suites, and villas according to luxury service standards.
Ensure guests’ comfort and satisfaction throughout the dining experience.
Follow up with guests where appropriate to ensure satisfaction and address any additional needs.
Food & beverage knowledge
Demonstrate strong knowledge of menu items, ingredients, preparation methods, and dietary options.
Provide recommendations on food and beverage selections, including wines, cocktails, and speciality offerings.
Ensure all orders are checked for accuracy, presentation, and completeness before delivery.
Maintain awareness of daily specials, promotions, and seasonal offerings.
Communicate guest preferences and feedback to the relevant teams.
Order delivery & service standards
Prepare and arrange trays, trolleys, and service equipment according to established standards.
Ensure food and beverages are delivered at the correct temperature and presented professionally.
Set up tables, dining areas, and amenities according to guest preferences and service expectations.
Clear used trays, trolleys, and equipment promptly while minimising disruption to guests.
Maintain cleanliness and organisation of in room dining service areas and equipment.
Guest communication & coordination
Coordinate closely with kitchen, stewarding, front office, housekeeping, and other departments to ensure seamless service.
Communicate special requests, allergies, preferences, and guest feedback effectively.
Handle guest enquiries, requests, and concerns professionally, escalating when required.
Maintain guest confidentiality and discretion at all times.
Sales & revenue support
Promote additional food and beverage offerings, upgrades, and special experiences where appropriate.
Identify opportunities to enhance the guest experience through thoughtful recommendations.
Support outlet revenue objectives through effective product knowledge and suggestive selling.
Operational standards & compliance
Follow all food safety, hygiene, and sanitation standards.
Ensure compliance with resort service standards, SOPs, and health and safety procedures.
Maintain cleanliness and organisation of service areas, equipment, and workspaces.
Support smooth department operations during busy periods.
Perform any additional duties assigned by management to support the effective operation of the department.
Qualifications
Qualifications & experience
Previous experience as a Waiter/Waitress, In Room Dining Attendant, or Food & Beverage Service Associate within a luxury hotel, resort, or fine dining environment preferred.
Strong knowledge of food and beverage service standards.
Experience delivering personalised guest service in a luxury hospitality setting.
Good spoken English; additional languages are an advantage.
Ability to work flexible hours, including evenings, weekends, and holidays.
Basic knowledge of food safety and hygiene practices.
Competencies
Strong guest-focused mindset
Excellent communication skills
Warm, professional, and approachable personality
Attention to detail
Strong product knowledge
Ability to anticipate guest needs
Efficient time management and organisation
Team collaboration
Ability to remain calm under pressure
Discretion and professionalism
Commitment to delivering exceptional luxury dining experiences
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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