Requirements
Previous experience as a bellman or in the hospitality industry is preferred. Excellent interpersonal and customer service skills with a friendly, approachable demeanor, strong physical fitness for handling luggage and standing, and fluency in English are required. Proficiency in Arabic or additional languages is a plus. Basic computer skills are needed.
Description
Company DescriptionWe are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.Salaries And BenefitsCompetitive SalaryDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaksVacation tickets /benefits provided by the hotelMedical Insurance ProvidedJob DescriptionAssist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departureGreet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areasCoordinate guest flow and movement to ensure smooth operations during peak timesMaintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guestsEnsure guest safety and security by following established protocols and proceduresRespond promptly to guest requests and resolve issues with a positive, solution-oriented approachMaintain a polished appearance and professional demeanor at all timesCollaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest serviceMonitor and report any maintenance concerns or safety hazards to managementPerform additional duties as assigned to support overall hotel operationsQualificationsPrevious experience as a bellman or in the hospitality industry preferredExcellent interpersonal and customer service skills with a friendly, approachable demeanorStrong physical fitness to handle luggage and stand for extended periodsFluency in English; proficiency in Arabic or additional languages is a plusProfessional appearance with meticulous attention to personal grooming and uniform standardsFlexible availability to work various shifts, including evenings, weekends, and holidaysTeam-oriented mindset with a proactive and helpful attitudeComprehensive knowledge of Dubai's attractions, dining scene, and local servicesAbility to multitask and remain calm under pressure in a fast-paced environmentStrong attention to detail and commitment to maintaining high standards of serviceBasic computer skills for managing guest requests and communication with other departments