Requirements
Requires a Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field. Must have 5-10 years of proven senior management experience in the coffee shop, café, or coffee industry, with demonstrated success in managing multiple locations and leading large teams. Strong understanding of coffee shop operations, specialty coffee standards, inventory, procurement, budgeting, financial performance, business strategy development, and achieving revenue targets is essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Retail
Description
We're hiring: General Manager – Coffee retail operations
Company: Al Gahwa Al Arabiya
Location: United Arab Emirates
Al Gahwa Al Arabiya is seeking an accomplished and results-driven General Manager to lead and expand our coffee retail operations. This is a senior leadership role for a highly motivated professional with extensive experience in the coffee shop and coffee industry, capable of driving operational excellence, business growth, and profitability.
The successful candidate will be responsible for overseeing all aspects of the company's coffee shop operations, ensuring exceptional customer experiences, maintaining the highest quality standards, and leading cross-functional teams to achieve strategic business objectives.
Requirements
Key responsibilities
Lead and manage the overall operations of all coffee shop locations.
Develop and execute business strategies to increase sales, profitability, and market presence.
Ensure consistent delivery of outstanding customer service and operational excellence across all branches.
Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
Establish and monitor operational policies, procedures, and performance standards.
Prepare and manage annual budgets, financial forecasts, and cost-control initiatives.
Analyze sales, operational, and financial performance, and implement continuous improvement strategies.
Recruit, train, mentor, and develop management teams and employees to build a high-performance culture.
Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.
Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
Identify opportunities for business expansion, new product development, and process improvement.
Prepare management reports and present operational updates and strategic recommendations to senior leadership.
Benefits
Required qualifications
Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred).
5–10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry.
Demonstrated success in managing multiple coffee shop locations and leading large operational teams.
Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
Experience in developing business strategies and achieving revenue and profitability targets.
Excellent leadership, organizational, analytical, and decision-making skills.
Strong communication and interpersonal skills with the ability to lead and inspire teams.
Proficiency in operational reporting, performance analysis, and business planning.
Ability to thrive in a fast-paced, customer-focused environment.
What we offer
Competitive salary based on qualifications and experience.
Employment visa provided in accordance with UAE Labour Law.
Annual leave and other benefits as per UAE Labour Law and company policy.
Professional growth and career advancement opportunities.
A dynamic and collaborative work environment with a growing organization.
If you are a strategic leader with a passion for the coffee industry and a proven track record of managing successful coffee retail operations, we invite you to apply and become part of the Al Gahwa Al Arabiya leadership team.
Apply Now