Requirements
The Channel Team Lead - Hub Delivery will oversee and guide a team of Account Development Executives (ADEs) responsible for onboarding and managing local retail partners in Amazon's Hub Delivery program. This leadership role requires mentoring and developing the team, providing hands-on coaching, and monitoring KPIs. Candidates must be fluent in English and have at least 1 year of experience in a customer-facing environment, warehousing, logistics, or manufacturing. Experience in operations management and a Bachelor's degree are preferred.
Description
Job Description :The Channel Team Lead - Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.Key Job Responsibilities1. Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model2. Provide hands-on coaching in prospecting, onboarding, and performance management3. Foster a culture of accountability, commitment, and field excellence4. Monitor team KPIs across operations, activation, and delivery quality5. Identify systemic issues within territories and implement corrective action plans6. Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality7. Provide consolidated field insights to improve program design, partner experience, and scalabilityKey job responsibilitiesThe Channel Team Lead - Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.Key Job Responsibilities1. Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model2. Provide hands-on coaching in prospecting, onboarding, and performance management3. Foster a culture of accountability, commitment, and field excellence4. Monitor team KPIs across operations, activation, and delivery quality5. Identify systemic issues within territories and implement corrective action plans6. Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality7. Provide consolidated field insights to improve program design, partner experience, and scalabilityBasic Qualifications :- Speak, write, and read fluently in English- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Experience in data analysisPreferred Qualifications :- Experience in operations management- Bachelor's degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.