✨ AI Summary
This role involves handling inbound and outbound calls for a bank, assisting customers with inquiries about accounts, products, and digital banking services. The agent will also be responsible for recording interactions, escalating issues, and ensuring compliance with regulations. The ideal candidate will have a Bachelor's degree or diploma, with previous call center or customer service experience, strong communication, problem-solving, and technical skills (MS Office, CRM).
Handle inbound and outbound calls from customers in a professional and courteous manner.Respond to inquiries related to accounts, transactions, products, and services.Assist customers with digital banking platforms, card services, and loan queries.Record and escalate unresolved issues to the appropriate department.Maintain accurate records of customer interactions in the system.Ensure compliance with banking regulations, policies, and security protocols.Promote bank products and services when ap
Requirements
Bachelor’s degree or diploma (preferably in Business, Finance, or related field).
Previous experience in a call center or customer service role (banking experience preferred).
Strong communication and active listening skills.
Ability to handle high call volumes with patience and professionalism.
Basic knowledge of banking products and services.
Proficiency in MS Office and CRM/call center systems.
Multilingual skills (Arabic & English preferred).
Strong problem-solving skills and attention to detail.
Description
Handle inbound and outbound calls from customers in a professional and courteous manner.Respond to inquiries related to accounts, transactions, products, and services.Assist customers with digital banking platforms, card services, and loan queries.Record and escalate unresolved issues to the appropriate department.Maintain accurate records of customer interactions in the system.Ensure compliance with banking regulations, policies, and security protocols.Promote bank products and services when appropriate.Meet defined service level agreements (SLAs) and performance targets.