Requirements
Bachelor's degree or relevant diploma.1–3 years’ experience in CCTV monitoring, security, or control room operations.Good knowledge of CCTV monitoring/playback systems and basic MS Office skills.Ability to identify and report basic CCTV technical issues.High attention to detail, vigilance, confidentiality, and responsibility.Good communication, escalation, and problem-solving skills.Ability to work independently, follow procedures, and work shifts.Previous factory/manufacturing experience is preferred.
Description
Job PurposeWe are looking for a CCTV Operator to join our team and ensure continuous monitoring of the company's premises. The role is responsible for real-time surveillance, incident escalation, CCTV playback, documentation, and coordination with relevant departments while maintaining strict confidentiality and security procedures.Key ResponsibilitiesMonitor assigned CCTV cameras continuously and identify any suspicious, unusual, or unauthorized activities.Immediately escalate incidents and security concerns to the concerned parties.Review and retrieve recorded footage based on authorized requests, incidents, dates, times, and locations.Maintain strict confidentiality and security of CCTV recordings and information.Monitor camera clarity, viewing angles, and system availability, and report any technical issues to the ICT team.Maintain accurate records of incidents, playback requests, monitoring activities, and technical issues.Coordinate with Security, Administration, HR, and ICT teams when required.Support authorized investigations by providing relevant CCTV footage and information.Follow all approved CCTV, security, access control, confidentiality, and escalation procedures.