Requirements
Diploma or Bachelor's degree in IT or related field. 3-5 years of experience in desktop support or field services. Bilingual in Arabic and English. CompTIA A+ or equivalent certification preferred. Skills include hands-on troubleshooting of workstations and peripherals, strong understanding of desktop support environments, ability to provide quick, on-site technical support, and strong communication and coordination skills.
Description
We are looking for a proactive IT Support (Roving / Floor Support) professional to ensure smooth IT operations across the service center by providing hands-on, on-the-spot technical assistance.Key ResponsibilitiesProactively walk the service center floor to identify and resolve IT issues before they are logged as ticketsProvide immediate support for urgent or high-severity incidents affecting multiple agentsPerform quick hardware replacements and swaps (e.g., headsets, cables, peripherals, and related devices)Support supervisors and managers with day-to-day IT-related requirementsEnsure minimal disruption to operations through fast response and proactive issue resolutionRequirementsEducation:Diploma or Bachelor's degree in IT or a related fieldExperience:3–5 years of experience in desktop support or field servicesLanguages:Bilingual in Arabic and English (mandatory)Certifications:CompTIA A+ or equivalent certification (preferred)Key Skills:Hands-on troubleshooting of workstations and peripheralsStrong understanding of desktop support environmentsAbility to provide quick, on-site technical supportStrong communication and coordination skills