✨ AI Summary
STAR SERVICES LLC in Dubai is seeking a DLP Team Leader to manage customer warranty obligations for newly handed-over properties. The role involves leading a team of engineering staff and contractors to address service requests and ensure customer satisfaction. Key responsibilities include supporting the Defect Liability Period (DLP) management plan, driving contractor compliance, ensuring high customer satisfaction scores, managing escalations, and maintaining strong stakeholder relationships. The Team Leader will also be responsible for achieving a high monthly close-out rate according to SLA obligations, auditing completed works, and dealing with special projects. This is a permanent, full-time position.
Requirements
Manage customer warranty obligations on newly handed over properties, overseeing a team of engineering qualified staff and external contractors. Drive the Defect Liability Period management plan, ensure compliance with policies, and achieve high customer satisfaction scores. Coordinate with departments, handle escalations, and maintain a high monthly close-out rate in adherence with SLA obligations. Lead a small to medium team, deal with escalated cases, and audit/inspect completed works.
Description
To manage a customer warranty obligations on behalf of the organization across newly handed over properties. Oversees a team of engineering qualified staff (internal) and external contractors to address service requests and achieve highest level of customer satisfaction. Support delivery of the DLP management plan and implement in accordance with company policies.Drive team effectiveness Post-Handover functions i.e. Defect Liability PeriodEnsure issuance of notifications and instructions to the Contractor/Consultant driving compliance in accordance with policies.Drive close out of service requests to a highly satisfied customer scoring. Support a performance driven culture and maintain strong stakeholder relationshipsDeliver a seamless workflow and manage delays and escalations (if any) in a coordinated and effective manner.Co-ordinate with all departments concerned in order to maintain Defect Liability Period obligations to clients consistently and to best practices.Approach Defect Liability Period requests from the client's perspective, handle clients and escalations towards a positive outcome.Deliver a high monthly close out rate in adherence with SLA obligations. Lead a small to medium team.Deal with escalated cases and special projects in support of the DLP Manager.Scheduling and prioritization of daily service requests to team.Audit and inspection of works completed to maintain a high standard.