Contact assigned customers by phone using Emerson-approved telephony tools and approved call scripts.
Support customers with clear first-step guidance for SF Commerce registration and first login, without taking ownership of full end-to-end onboarding or complex technical troubleshooting.
Confirm whether the contacted person is the right individual for online ordering or digital platform access, and capture referrals when another contact is more appropriate.
Capture call/s outcome for every processed record, in Salesforce, by including the following dispositions: reached, unreachable, wrong contact, support needed, not interested, opt-out, invalid contact, or already active.
Record customer feedback in Salesforce fields using concise, factual notes.
Escalate technical issues, access blockers, customer complaints, privacy concerns, or sensitive account situations according to the agreed escalation process.
Respect customer contact preferences and immediately flag opt-out or do-not-contact requests.
Participate in daily check-ins, weekly progress reviews, script refreshers, and quality calibration sessions.
Work closely with the hiring manager and Customer Service stakeholders to ensure consistent execution.
Student, fresh graduate, or early-career candidate available for a 3 to 4 month temporary assignment.
Strong communication skills suitable for professional customer conversations.
Ability to conduct professional customer conversations in German;
Comfortable making outbound customer calls using a prepared script and adapting the conversation naturally within approved guidance.
Able to capture accurate notes and update Salesforce fields carefully.
Patient, polite, structured, and able to handle basic objections or low-engagement responses professionally.
Basic digital literacy: Outlook, Excel, Teams, browser-based tools, and structured data entry.
Able to follow confidentiality, data privacy, and information-security instructions strictly.
Available for agreed working hours aligned to European and, for English speakers, selected North American calling windows.
English for internal training and reporting is an advantage.
Previous internship, student job, customer service, telemarketing, retail, hospitality, or helpdesk experience.
Experience working with MS Office.
Familiarity with CRM/Salesforce systems or e-commerce platforms.
Additional language capability beyond the primary assigned language.
Comfort communicating with B2B customers by phone and email.