✨ AI Summary
The Support Engineer role is an entry-level position within the Customer Operations Center, primarily focused on providing remote technical assistance to customers. Responsibilities include diagnosing and resolving technical issues, escalating unresolved problems, and meeting performance targets. The role requires strong problem-solving, analytical, and communication skills in English, along with proficiency in Microsoft Office Suite and basic networking knowledge. The position involves rotational 24/7 shift duties and offers on-the-job training and opportunities for career growth.
Requirements
Fresh graduates with a bachelor's degree in Computer Science, Information Technology, or a related field are preferred. Must possess strong problem-solving, analytical, and communication skills in English. Basic knowledge of networking concepts and proficiency in Microsoft Office Suite are also required, with experience in technical support or operations being a plus.
Description
As a Support Engineer, you will be an integral part of our Customer Operations Center, providing remote technical assistance to customers. Your primary role is to diagnose and resolve issues efficiently, ensuring a seamless experience for our customers. This is an excellent opportunity to develop your skills in a dynamic and supportive environment.