Requirements
Candidates should have previous experience in a luxury hotel or resort as a bellman, porter, or in guest services. Strong interpersonal skills, guest-focused approach, physical capability for handling luggage, attention to detail, team collaboration, and clear communication are essential. A relevant qualification in Hospitality Management or equivalent experience is preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Delano Dubai
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an oceanfront swimming pool, and a wellness studio.
Job description
As a Bellman at Delano Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the Delano brand from the very first moment of contact.
Guest arrival & departure experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
Luggage handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
Escort service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
Guest assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
Valet coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
Service readiness: Maintain lobby and entrance areas in immaculate condition, aligned with Delano presentation standards
Operational support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
Guest engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
Problem resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
Brand representation: Consistently embody Delano’s luxury lifestyle service culture through appearance, behaviour, and communication
Qualifications
Luxury experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
Guest service excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
Physical capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
Attention to detail: High standards of presentation and care in all guest-facing interactions
Team collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
Communication skills: Clear, courteous, and confident communication with guests of diverse backgrounds
Educational background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
Great personality: At Delano Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together.
Additional information
What awaits you...
The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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