Requirements
Provide exceptional phone support with an upbeat and friendly attitude, responding promptly and professionally to inquiries and requests. Maintain up-to-date knowledge of hotel services, amenities, and operations. Support emergency response by relaying accurate information to appropriate teams. Leverage communication tools such as PBX systems and computer applications.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a telephone operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Provide exceptional phone support: bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
Maintain relevant knowledge: stay up to date on hotel services, amenities, and operations
Support emergency response: relay accurate, detailed information to appropriate teams during emergency situations
Leverage communication tools: use PBX system, computer applications, and other technology to support daily operations
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of hospitality
Acting with integrity and always doing the right thing
Inspiring others through leadership
A belief that teamwork drives the best outcomes
A sense of ownership and accountability
A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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