Requirements
Candidates must have 3+ years of experience in ad ops, programmatic, paid social buyer, or technical client service roles. Experience managing campaigns across reservation or auction-based platforms, with a strong understanding of setup, QA, delivery monitoring, reporting, and troubleshooting is required. Familiarity with third-party measurement partners and strong communication skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Software & Internet Services
Responsibilities
The Global BrandOps team provides best-in-class end to end managed services support from booking to trafficking premium brand (reservation) products, driving excellent customer service, revenue and aims to facilitate the transition of these products to self-serve.
Our teams comprise internal process and product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise by offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes.
Sitting within the Solutions Engineering and Operations division, the role involves close collaboration with in-market sales and product teams within a high-growth environment. Hunger to learn, customer centricity, self-motivation, attention to detail and ability to influence key stakeholders (internal and external) are all key skills.
Responsibilities:
Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations.
Monitor campaign delivery acting as a technical campaign manager, troubleshooting, coordinating with creative approval teams and generating scheduled and ad-hoc reporting as necessary, all to ensure a high-quality client experience.
Act as a key technical and operational partner to Sales and Client Solutions teams, helping translate complex campaign requirements into simple concepts enabling smooth execution.
Partner with Product and Engineering teams to investigate issues, share market feedback and help improve platform capabilities, workflows and service quality.
Contribute to the rollout of new products, features and operational processes by supporting internal readiness, documentation and training.
Identify opportunities to improve workflows, tooling and ways of working to increase efficiency, quality and scalability across campaign operations.
Create, maintain and distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and consistent execution.
Work cross-functionally with Sales, Client Solutions, Product, Engineering and regional operations teams to manage dependencies, align priorities and support commercial goals.
Qualifications
Minimum qualification(s):
3+ years of ad ops, programmatic or paid social buyer experience, and/or technical client service experience
Hands-on experience managing campaigns across reservation or auction-based media-buying platforms
Strong understanding of campaign setup, quality assurance (QA), delivery monitoring, reporting fundamentals and proactive troubleshooting; problem solving and escalation methodology
Ability to turn data into clear insights and practical recommendations
Experience working with third party measurement partners (IAS, DV, DCM, MOAT)
Strong verbal and written communication skills; able to explain technical and operational language to non-technical stakeholders
Proactive attitude with attention to detail, excellent project management, organizational, and analytical skills and with the skill to manage multiple priorities
Preferred qualification(s):
Strong familiarity with digital video and paid media advertising campaigns
Experience working closely with Sales, Client Solutions, Product or other cross-functional commercial teams, with an ability to evidence communication skills.
Experience supporting product launches, change management or new market/process rollouts
Ambitious and eager to learn, with a strong desire to grow, take on new challenges and continuously develop.
Resilient and adaptable, with the ability to work effectively through change and help support evolving processes, priorities and ways of working.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why join us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Company
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
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