✨ AI Summary
The Senior Sales Support Specialist will play a crucial role in enhancing marketplace and distributor performance for Aumet Inc. Key responsibilities include managing pharmacy follow-ups to boost engagement and retention, supporting activation and reactivation efforts, and ensuring consistent telesales execution. The role involves following up with inactive or underperforming pharmacies, encouraging increased marketplace activity and purchasing, and supporting distributor performance through diligent pharmacy outreach. This position requires tracking pharmacy activity, call outcomes, and follow-up progress, as well as handling and escalating pharmacy-related issues and coordinating with internal teams for issue resolution. Accurate record-keeping and organized follow-up are essential. The ideal candidate will have a Bachelor's degree and 1-3 years of tele-sales experience, with a preference for experience in the pharmaceutical field. Strong communication, persuasion, and follow-up skills, along with the ability to manage multiple tasks and prioritize effectively, are critical for success in this role.
Requirements
The Senior Sales Support Specialist will support marketplace and distributor performance by managing pharmacy follow-ups, improving engagement and retention, supporting reactivation, and ensuring consistent telesales execution. Requires a Bachelor's degree and 1-3 years of tele-sales experience, preferably in the pharmaceutical field. Must possess strong communication, persuasion, and follow-up skills, with the ability to manage multiple follow-ups and prioritize urgent cases.
Description
Position SummaryThe Senior Sales Support Specialist will be responsible for supporting marketplace and distributor performance by managing pharmacy follow-ups, improving engagement and retention, supporting reactivation, and ensuring consistent telesales execution.Key ResponsibilitiesManage pharmacy follow-ups to increase marketplace engagement and retention.Support activation and reactivation of pharmacies.Follow up with inactive, paused, or low-performing pharmacies.Encourage pharmacies to increase their marketplace activity and purchasing behavior.Support distributor performance through consistent pharmacy follow-up.Track pharmacy activity, call outcomes, and follow-up progress.Handle pharmacy-related issues and escalate when needed.Coordinate with internal teams to support execution and resolve issues.Maintain accurate updates and organized follow-up records.RequirementsBachelor's degree.1–3 years of experience.Tele-sales experience.Experience in the pharmaceutical field is preferred.Strong communication, persuasion, and follow-up skills.Ability to manage multiple follow-ups and prioritize urgent cases.Good tracking and reporting skills.