Requirements
Bachelor's degree in engineering, preferably Electrical/Electronic Engineering or equivalent experience. Minimum 3 years of experience in tendering, commercial, engineering, or relevant functions. Comprehensive knowledge and understanding of grid automation, protection, and DCS/SCS. Strong verbal and written communication skills in English. Willingness to travel internationally up to 10-15% of the time.
Description
Job Description SummaryThe Customer Application Engineer for Substation Automation supports business growth by delivering accurate, competitive, and compliant proposals for substation automation, protection, control, packaged with Telecom and M&D systems.In this current role, it is expected that Lead Customer (Tendering Engineer) will manage the entire bid process pertaining to Grid Automation, from analyzing client requests to submitting proposals. The focus will be on interpreting customer requirements, defining optimized technical solutions, and ensuring alignment with applicable standards and commercial objectives. It involves close collaboration with internal stakeholders and external partners to develop robust cost models, assess risks, and optimize scope and delivery. The position plays a critical role in securing profitable projects through disciplined tender governance and strong technical judgment.Job DescriptionWhat will you do:Proposals ManagementTechnical Analysis of customer needs/RFQ to define and offer products/Service/Solutions based on DS Agile / G500/ GPG/ AAA portfolio, Cyber Security, MiCOM and Multilin range of products. In some potential bids, Packaging with Telecom and M&D scopes are to be concludedEnsure Complaint offer to the technical specifications in accordance with tender requirementIdentify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity registerManaging & Implementation of the Return of Experience (ROE)Ensure proposals are in accordance with commercial and execution strategiesEnsure technical Derogation and approvals intact, if applicable for finalizing the technical solutionEnsure completion of site assessments (site visit/review) for Brownfield/Existing Substations & siteMaintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offeringsEnsure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of BidsReview and respond to Technical Clarifications of bid and presenting the solution to the customerSupport order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover processSupport the Sales team in commercial and technical meetings/negotiations with customersBid Process ManagementEnsure the complete bid management phases to ensure compliance to Company's policy & InstructionsEnsure Bid Management process in context to package offering towards the customerEnsure conducting different tender reviews internally with all stakeholders as per Tender Due datesConduct Transfer Meeting and hand over relevant documents to operations teamCosting and Pricing AnalysisReview and maintain Tendering Hit Rate (Submission %age and Win rate with Quality Bids)Responsible for review and analysis of cost and price preparation & calculationsResponsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcingResponsible for ensuring correct costing in Estimation tool in accordance with latest updatesCost Optimization & Risk Analysis: Challenge product/solution costs and delivery costs in tendersCommercial/ Technical win loss Analysis of BidsWhat Will You BringBachelor's degree in engineering preferably in Electrical/Electronic Engineering or equivalent experience Minimum 3 years of experience in tendering, commercial, engineering or relevant functionsComprehensive knowledge and understanding of grid automation, protection and DCS/SCSStrong verbal and written communication skills in EnglishWillingness to travel internationally up to 10-15% of the time, based on business needs.What Will Make You Stand OutTelecom and M&D knowledge will be a plusUnderstanding and knowledge of MENAT customer requirements and specificationsComfortable in hybrid working conditionsUnderstanding of commercial contracting guidelinesPro-active approach with excellent interpersonal & communications skillsAdditional InformationRelocation Assistance Provided: No This is a remote position