Requirements
Requires 0-1 years of experience in a hospitality, food & beverage, retail, entertainment, or customer-facing environment. Basic knowledge of beverage preparation, coffee-making techniques, and customer service standards is preferred. Strong customer service and communication skills are essential, with the ability to work in a fast-paced environment and maintain professionalism.
Description
BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Centre, Abercrombie & Fitch, and VOX Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLEBarista | Majid Al Futtaim Entertainment | OperationsROLE SUMMARYThe Barista is responsible for preparing and serving high-quality hot and cold beverages while delivering exceptional customer service. The role ensures beverage quality standards are maintained, supports daily operations, and contributes to creating memorable guest experiences through efficient, friendly, and professional service.ROLE PROFILEPrepare and serve hot and cold beverages according to brand recipes, quality standards, and presentation guidelines.Provide prompt, friendly, and personalized service to all guests.Maintain comprehensive knowledge of beverage and food menus to effectively assist guests and support sales.Ensure orders are prepared accurately and delivered within expected service times.Perform quality checks on all food and beverage items before serving guests.Maintain cleanliness, organization, and hygiene standards across the bar, kiosk, and service areas.Monitor stock levels and report shortages, wastage, or operational concerns to supervisors.Minimize wastage by following approved recipes, portion controls, and operational procedures.Clean, sanitize, and maintain all beverage equipment and utensils.Support team members and communicate guest requests or special requirements to management.Maintain knowledge of beverage ingredients, preparation methods, garnishes, and presentation standards.Ensure compliance with all food safety, hygiene, health, and safety regulations.Follow operational procedures, service standards, and company policies at all times.Support sales initiatives through effective product recommendations and upselling techniques.Contribute to positive guest experiences and support achievement of customer satisfaction and NPS targets.REQUIREMENTS0-1 years of experience in a hospitality, food & beverage, retail, entertainment, or customer-facing environment.Basic knowledge of beverage preparation, coffee-making techniques, and customer service standards is preferred.Strong customer service and communication skills with a friendly and professional attitude.Ability to perform effectively in a fast-paced and high-volume environment.High attention to detail, accuracy, and quality standards.Strong teamwork, interpersonal, and collaboration skills.Ability to maintain professionalism, integrity, and excellent grooming standards.Flexible to work shifts, including evenings, weekends, and public holidays.Certificate, Diploma, or Course in Hospitality or a related field is preferred.Person In Charge (PIC) Level 2 certification or equivalent as required by local regulations.WHAT WE OFFERAt Majid Al Futtaim, we're on a mission to create great moments, spread happiness, and build experiences that stay in our memories for a lifetime. Join a company recognized as a regional leader across entertainment, retail, and lifestyle sectors.Work in a dynamic and collaborative environment where innovation, growth, and development are encouraged.Be part of a diverse workforce of over 45,000 talented colleagues guided by our values and Leadership Model.