Requirements
The role requires handling guest requests for internal services, managing calls and messages with proper etiquette, ensuring guest satisfaction, respecting guest privacy, reporting comments or complaints, managing and monitoring supplies, updating availability and ordering requirements, following emergency and security procedures, fulfilling administrative tasks, coordinating housekeeping office tasks, managing key handling procedures, updating logbooks, updating guest history, maintaining equipment and areas, carrying out special projects, attending daily briefings, coordinating with departments, and informing management of delays or unresolved issues. The position also involves managing departmental attendance and rosters in the payroll system.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.
Salaries and benefits
Competitive salary
Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
Vacation tickets / benefits provided by the hotel
Medical insurance provided
Job description
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set up inventory and monitor supplies and other commodities upon guest requests.
To update the above items’ availability and order requirements in FMC accordingly with prior approval.
To be aware of and to follow emergency and security procedures.
To fulfill all administrative tasks, housekeeping office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history.
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line up briefing with the Housekeeping team.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved.
To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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