Requirements
Prior experience in food service is required, with room service experience being preferred. Strong customer service, communication, organizational, and time-management skills are essential. Candidates must be able to work under pressure and be flexible with work hours, including nights, weekends, and holidays.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job description
Take food and beverage orders from guests via phone or in person.
Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation.
Set up and clear dining areas in guest rooms, ensuring cleanliness.
Handle guest complaints or special requests professionally.
Maintain knowledge of the menu, including specials and dietary needs.
Process guest payments and handle transactions (cash/credit card).
Coordinate with kitchen staff to ensure timely delivery of orders.
Ensure proper setup of trays, carts, and room service equipment.
Restock and replenish room service items as needed.
Maintain cleanliness and organization in the room service area.
Assist with preparing condiments, utensils, and beverages for service.
Ensure guests are satisfied and encourage feedback.
Uphold hotel safety, hygiene, and food safety standards.
Qualifications
Prior experience in food service (room service experience preferred).
Strong customer service and communication skills.
Ability to work under pressure in a fast-paced environment.
Knowledge of food and beverage offerings.
Professional appearance and demeanor.
Strong organizational and time-management abilities.
Flexibility to work nights, weekends, and holidays.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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