Requirements
Requires a degree in IT, Computer Science, or a relevant discipline, along with experience in embedding change projects. IT certifications like CCNA, CCNP, CompTIA A+, or CompTIA N+ are a plus. Strong interpersonal and problem-solving abilities, high responsibility, reliability, exceptional attention to detail, and the ability to remain calm and courteous are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Travel, Hotel & Tourism
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
Perform IT maintenance activities on a monthly basis.
Follow all Accor IT policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
Identify IT related risks and issues and escalate them to hotel management.
Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
Provide technical support and training on systems and networks.
Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
Troubleshoot and carry out repairs and data backup/restoration when necessary.
Monitor systems and network performance on an ongoing, daily basis.
Understand the applicability of new and improved IT developments and solutions.
Display ability to identify potential upgrades, enhancements, new products and their effects.
Conduct basic software training.
Demonstrate good understanding of the hotel’s software/hardware.
Conduct tests on hardware/software for maintenance purposes.
Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
Install only the latest, original and properly licensed software running on the hotel’s systems and computers.
Maintain software licenses and follow recommended upgrade schedules.
Provide local first level technology, guest and employee end-user support.
Troubleshoot issues on hotel's local network, computers, software and systems.
Work as onsite hand-and-eyes function for remote support.
Assist the IT new developments team with new hotel developments and hotel integration projects as required.
Qualifications
Degree in IT, Computer Science, or other relevant discipline.
Experience of embedding change projects within an organization.
IT certifications such as CCNA or CCNP, CompTIA A+ or CompTIA N+ will be an added advantage.
Strong interpersonal and problem solving abilities.
Highly responsible and reliable with exceptional attention to detail.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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