Support Engineer 1 (Hospitality and Restaurants)

🏢 Oracle
📍 PhilippinesFull-timeOn-site
📅 Posted: 6d ago🔄 Updated: 6d ago
CV%
✨ AI Summary
The Support Engineer 1 role is a technical support position within the hospitality and restaurants sector, focusing on Oracle products. The primary responsibility is to provide first and second-level technical support to customers, handling inquiries via phone and electronic channels. This involves troubleshooting and resolving issues with Oracle products, coordinating with experienced colleagues for complex problems, and maintaining documentation. The role also emphasizes contributing to knowledge base articles and identifying process enhancements. Qualifications include a preferred associate degree or equivalent experience, with a minimum of 2 years in support roles. Key skills required are customer focus, attention to detail, strong communication, and teamwork. Desirable experience includes working with Oracle Hospitality or Retail products, help desk experience, and relevant certifications. The position requires flexibility with rotating shifts and a hybrid work setup.
Required Skills
Information Technology
○Debugging
Business, Sales & Management
○Customer Success
Soft Skills & Professional Competencies
○Communication○Attention to Detail○Collaboration
Nice to have:
Information Technology
○Oracle Database○SQL
🎁 Benefits & Perks
flexible medical, life insurance, and retirement options, volunteer programs
Requirements
Associate degree or equivalent work experience preferred. Minimum 2 years of support experience, including Oracle or non-Oracle products. Strong customer focus, attention to detail, interpersonal skills, and excellent verbal and written English communication skills are required. Willingness to use self-learning tools and participate in trainings. Prior experience with Oracle Hospitality or Retail products, help desk experience, relevant certifications (A+, OCA, OCP, MCP, MCSE), telephone soft skills training, and SQL skills are desirable. Must be amenable to rotating shifts and hybrid work setup.
Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

✨ Premium Match Details
Deep-dive CV analysis, customized Cover Letters, and Interview prep!
📊 Match Analysis
Insights against your active CV
📊
Personalized Match Analysis
Upload your CV to see exact matching percentages, detailed skills mapping, and gap analysis for this role.
🎯 Overalli74%
⚡ Skillsi85%
View Breakdown
Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
View Breakdown
Local: 19600%
🏗️ Career Fiti91%
View Breakdown
Seniority: 91.0
📋 Requirementsi67%
View Breakdown
Domain: 67.0
🔥 Motivationi78%
View Breakdown
Title Fit: 78.00