The Operations Professional is a key role in a Tiffany store, focusing on back-of-house operations. This position requires strong communication and problem-solving skills to drive store sales and profitability. The Operations Professional will oversee daily tasks such as order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and repairs, while ensuring inventory accuracy and effective communication with clients and internal teams. The role also emphasizes elevating the client experience, acting as a brand ambassador, and supporting sales targets through client relationship building and operational efficiency.
Required Skills
Soft Skills & Professional Competencies
○Analytical Skills○Communication○Problem Solving○Organization○Attention to Detail
Productivity & Workplace Tools
○Word○Excel
🎁 Benefits & Perks
Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
Requirements
Required: Strong analytical skills, proficiency in Microsoft Word and Excel, ability to work retail store hours including nights, weekends, and holidays, ability to connect with clients, organization, attention to detail, and flexibility. Must have authorization to work in the US or the country of the position. Desired: A college/university degree.
Description
Position Overview
The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability.
The Operations Professional must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.
As a Tiffany Operations Professional you will:
Provide outstanding client service, order fulfillment and inventory management
Ensure merchandise is delivered all with the Tiffany Touch.
Be an excellent communicator and brand ambassador.
Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
Operational Excellence:
Champion Operational efficiency and effectiveness
Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.
Service:
Elevate in store experience consistently delivering memorable moments.
Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
Demonstrate Client Experience Behaviors identified within the NPS program.
Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
Challenge the standards to seek continuous improvement
Sales:
Deepen the relationship with our clients to drive lifetime dedication and spend.
Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
Collect data during client interactions to cultivate new and existing clients.
Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.
Experience
Required:
Strong Analytical skills
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Ability to connect with our clients
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.