Requirements
Requires a Bachelor's degree in Architecture or a related field, with 4 to 6 years of experience in real estate development, construction, or a related industry. Must possess excellent organizational and problem-solving skills, strong communication and interpersonal abilities, and fluency in English and the local language. Proficiency in MS Office and relevant software like AutoCad and Photoshop is essential, with CRM systems being a plus.
Description
Job Purpose:In this role, you will be responsible for managing the end-to-end property handover process, ensuring high-quality delivery and client satisfaction. You will serve as a key liaison between clients, quality control teams, and internal departments, ensuring all snagging issues are addressed efficiently and that documentation is accurately maintained.Job Responsibilities:Carry out and follow up on all client comments and feedback throughout the handover process until final acceptance is achieved.Ensure clear communication with clients to maintain satisfaction and resolve any concerns promptly.Ensure all property snagging documentation is accurately compiled, filed, and reflected in the CRM system.Maintain organized and up-to-date records for internal tracking and client reporting purposes.Coordinate closely with the Handover Quality Manager to schedule and follow up on all snagging inspections.Track the status of snag rectifications through to completion, ensuring timelines and quality standards are met.Collaborate with the QC team to ensure all snagging issues are resolved in line with project specifications and quality expectations.Provide technical guidance where required to maintain handover standards.Conduct regular site visits to monitor handover readiness and ensure snagging progress aligns with handover schedules.Prepare reports on actual site conditions, challenges, and updates to keep all stakeholders informed.Generate periodical reports covering snagging status, client concerns, and general handover readiness.Contribute to continuous improvement by documenting lessons learned and suggesting process enhancements.Job Requirements: Bachelor's degree in Architecture or a related field.4 to 6 years of experience in real estate development, construction, or a related industry.Excellent organizational and problem-solving skills, with a keen attention to detail.Strong communication and interpersonal skills, with the ability to work effectively across diverse teams and with external stakeholders.Fluent in both spoken and written English and the local language.Proficiency in MS Office (Word, PowerPoint, Excel).Proficiency in relevant software and tools (e.g., AutoCad, Autdodesk, photoshop).Proficiency in using CRM systems and standard office software is a plus.