✨ AI Summary
We are seeking a dynamic and self-motivated Head Waiter/Head Waitress to join our Food & Beverage team. The role involves organizing and directing a team to provide high-quality food and beverage products with prompt, accurate, and personalized service, ensuring a memorable dining experience for guests. Key responsibilities include cooperating with other departments, conducting training, monitoring schedules, managing guest welcomes, maintaining positive patron relationships, and contributing to revenue targets. The ideal candidate should have a diploma/degree in hospitality with up to two years of experience, fluency in English, and desirable familiarity with Micros. Previous leadership experience is a plus.
Requirements
The ideal candidate will have a diploma/degree in hospitality with up to two years of experience in a similar role. Fluency in written and spoken English is required, and familiarity with Micros is desirable. Previous leadership and supervisory experience is a plus.
Description
Job DescriptionWe are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation Conduct regular training sessions with the assigned team in line with the departmental SOP's Monitor duty schedules for the respective team Ensure the proper appearance and grooming of assigned employees Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel Contribute to meet and maximize the monthly revenue budget for the respective outletSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.Knowledge & CompetenciesThe ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results