Requirements
Professional and customer-focused personality with excellent interpersonal skills.Excellent command of English, with strong grammar, writing, and professional communication skills.6–10 years of relevant experience in presales, tendering, engineering, or project management, with the ability to manage multiple projects and requests simultaneously.Proficiency in Microsoft Office and other relevant engineering, proposal management, and documentation tools.Solid understanding of customer service principles, including identifying customer needs, maintaining service standards, and ensuring customer satisfaction.Strong persuasion, negotiation, and influencing skills with the ability to support business decisions.
Description
Prepare and issue technical and commercial submittals for tenders before closing dates, ensuring full compliance with customer RFQs.Manage and coordinate the sales queue to ensure all proposed solutions are aligned with sales team instructions and customer RFQs.Follow up on open orders through delivery, invoicing, and post-delivery stages.Respond promptly and accurately to customer inquiries, requests for information, and pricing.Maintain and update the inquiry/order log sheet on a regular basis.Prepare detailed Win/Loss reports for each account to support performance tracking.Define and maintain acceptable gross profit margins, ensuring they are upheld in collaboration with Sales Account Managers.Immediately report any financial loss incurred after customer order placement.Maintain complete and up-to-date technical knowledge of all products and solutions.Assist the Sales Team with product enhancement updates and technical support as required.Serve as an escalation point for customers and the sales team on initial technical or design issues, coordinating with manufacturers to ensure swift resolution.Provide accurate and timely technical clarifications to customers to facilitate decision-making.Prepare monthly, quarterly, and annual sales reports, including figures, trends, and performance insights.Actively participate in sales team meetings, contributing ideas and sharing best practices.Collaborate with the Logistics and Finance Departments to ensure all documents related to issued orders are accurate, complete, and up to date.Make quote/decline decisions based on AIG's strengths and weaknesses analysis, in coordination with the Sales Account Manager.Assess and negotiate commercial terms and conditions based on AIG's past performance and relationship with each customer.Determine optimal delivery logistics and manage related costs effectively.Timeliness and accuracy of inquiries, orders, and offer submissions.Attendance and punctuality record.Hit Rate (successful quotes vs. total quotes).Quality and responsiveness in customer follow-up.