✨ AI Summary
NMC GROUP SERVICES is seeking an IT Support Engineer with 2-5 years of experience to join their team in Al Ain, UAE. The role focuses on endpoint support and management, including installation, configuration, and troubleshooting of hardware and software. The IT Support Engineer will also provide first-level helpdesk support, manage ticketing systems, and ensure timely resolution of user incidents. Responsibilities include network and connectivity support, system maintenance, security adherence, and documentation.
The ideal candidate will have a Bachelor's degree in IT, Computer Science, or a related field, with hands-on experience in troubleshooting various IT equipment and providing support for enterprise applications. Familiarity with Windows OS, Microsoft Office, common IT tools, networking concepts, Active Directory, and remote support tools is essential. Strong technical skills in hardware diagnostics, ticketing systems, LAN/WAN, Wi-Fi, VPN, and printer management are required, alongside excellent communication, problem-solving, and customer service skills.
Endpoint Support & ManagementInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.Perform operating system installation, software deployment, upgrades, and patch management.Diagnose and resolve hardware and software issues for end users.Maintain inventory and asset records of IT equipment and accessories.Coordinate warranty claims and vendor support for faulty hardware.User Support & Helpdesk OperationsProvide first-level technical suppor
Requirements
Education and Certification –
Experience
2–5 years of experience in IT support, helpdesk, or desktop support roles.
Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices.
Experience in providing first-level support for enterprise/business applications.
Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.
Basic knowledge of networking concepts, Active Directory, and remote support tools.
Technical Skills
Knowledge of hardware diagnostics and troubleshooting.
Understanding of ticketing systems and IT service management processes.
Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management.
Experience with endpoint security and antivirus solutions.
Good communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and under pressure.
Customer service-oriented mindset with attention to detail.
Microsoft Certification or equivalent certification
Soft Skills
Preferred Certifications (Optional)
ITIL Foundation Certification
Description
Endpoint Support & ManagementInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.Perform operating system installation, software deployment, upgrades, and patch management.Diagnose and resolve hardware and software issues for end users.Maintain inventory and asset records of IT equipment and accessories.Coordinate warranty claims and vendor support for faulty hardware.User Support & Helpdesk OperationsProvide first-level technical support for business applications and IT services.Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.Escalate unresolved technical issues to higher-level support teams when necessary.Ensure timely closure of support tickets in accordance with SLA requirements.Assist users with password resets, account access, and basic system configurations.Network & Connectivity SupportTroubleshoot basic LAN/Wi-Fi connectivity issues.Support VPN access and remote user connectivity.Assist in troubleshooting network printers and shared resources.System Maintenance & SecurityPerform routine system health checks, system patching and preventive maintenance.Support backup and recovery activities for user systems where applicable.Follow IT policies, procedures, and security standards.Maintain detailed technical documentation, knowledge articles, and operational manuals.Documentation & ReportingCustomer Service & CollaborationBuild and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.Support IT projects, system rollouts, office relocations, and technology upgrades as required.